Our commitment to confidentiality, trust and lawful healthcare data handling
Introduction
JAE Modern Health Services is a Population Health Management provider delivering healthcare and home care services through voice calls, live chat, mobile applications, USSD, on-site visits and physical clinics.
This Privacy Policy explains how we collect, use, store, disclose and protect personal and medical information when you use our services.
Information We Collect
We may collect personal information necessary to provide safe and reliable service.
- Full name
- Email address
- Phone number
- Login credentials
- Device and usage information
Medical and Health Information We Collect
As a healthcare provider, we may collect sensitive medical and health data strictly for healthcare delivery, clinical documentation, billing, regulatory and operational purposes.
- Patient demographic information
- Medical history and clinical notes
- Diagnosis, treatment plans and prescriptions
- Laboratory and diagnostic results
- Vital signs and clinical observations
- Appointment and visit records
- Insurance and billing information
- Emergency contact details
- USSD, mobile app, website and call interaction records
Legal Basis for Processing Data
We process personal and medical data based on:
- Your explicit consent
- The provision of medical and healthcare services
- Compliance with legal and regulatory obligations
- Public health and safety requirements
Log Data and Cookies
When you use our services, we may collect log data such as IP address, device information, operating system, access time, access date and system activity for security, diagnostics and analytics.
Cookies are small files stored on your device. While our platforms do not explicitly use cookies, third-party tools integrated into our systems may use cookies to improve service quality. You may accept or refuse cookies via your browser settings.
Third-Party Service Providers
We may engage trusted third-party service providers to support hosting, communication, analytics, system performance and customer support services.
These providers are bound by confidentiality obligations and are not permitted to use your data for any purpose outside their contractual duties.
Data Protection and Security Measures
JAE Modern Health Services complies with the Ghana Data Protection Act, 2012 (Act 843), and applies accepted healthcare data protection standards.
- Lawful, fair and transparent data processing
- Purpose limitation and data minimisation
- Accuracy and confidentiality of medical records
- Secure storage and controlled access
- Retention in accordance with legal requirements
- Role-based access control
- Encrypted data transmission
- Secure servers and backups
- Audit logs and access monitoring
- Staff confidentiality agreements
Your Rights as a Patient and Data Subject
Under the Ghana Data Protection Act, you have the right to:
- Access your personal and medical records
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request restriction or deletion, subject to medical and legal obligations
- Be informed about how your data is used
Children’s Privacy
JAE Modern Health Services provides medical and healthcare services to children and minors where such services are medically necessary.
In the course of providing healthcare services to children under the age of 18, we may collect and process personal and medical information including identification details, medical history, diagnoses, treatment records and emergency contact information.
- Processed for legitimate medical and healthcare purposes
- Collected with consent of a parent, guardian or legally authorised representative
- Handled in accordance with healthcare regulations and ethical standards
- Protected under the Ghana Data Protection Act, 2012 (Act 843)
Children’s personal and medical information is never used for marketing purposes and is not shared with third parties except where required for medical care, legal obligations or public health purposes.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be published on this page and take effect immediately upon posting.
Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact us.